Q: Do DSI Ever Jazz Shoes run true to size?
A: Yes, Ever Jazz Shoes generally run true to size (your measurement on Brannock device). You can also refer the size chart in the photos. For half sizes, most performers prefer to size down, as that is ideal for dance movements and toe pointing.
Q: What is your return and exchange policy?
A: We accept within 30 days of purchase, as long as the shoes are unworn and in original packaging. Customers are responsible for all shipping costs associated with a return.
Q: How do I clean or wash Ever Jazz Shoes?
A: Ever Jazz Shoes should hand washed with a delicate detergent. Machine wash should be on the most delicate cycle. Always air dry.
Group Ordering & Shipping Code
For programs ordering multiple pairs, we offer a group ordering code that allows members to purchase individually while benefiting from consolidated shipping.
This system reduces per-pair shipping costs by combining orders into a single shipment.
A minimum of 12 pairs is required to activate group ordering.
👉 Learn more about group ordering and request a code here.
Q: Do you have sizing kits available?
A: We do not loan out sizing kits, but you can purchase a sizing run before placing your band's group order. After fitting your students, many directors distribute the sizing shoes to students to help recoup the cost or keep them on hand for future seasons. A sizing run helps ensure the best fit, virtually eliminates returns and exchanges, and saves valuable time and expense by avoiding the need for reorders and size exchanges.
