FAQ
What are your business hours?
The office is open Monday- Friday from 9am- 5pm CST. During peak ordering periods, we may open phone lines earlier and extend them past normal closing time. Weekend phone hours are limited and are determined by call volume. Emails are usually answered 7 days a week (excluding holidays).
The office is open Monday- Friday from 9am- 5pm CST. During peak ordering periods, we may open phone lines earlier and extend them past normal closing time. Weekend phone hours are limited and are determined by call volume. Emails are usually answered 7 days a week (excluding holidays).
What is your address?
We do not have a public retail store. Our business mailing address is Box 148299, Nashville TN, 37214. This IS NOT the address for product returns.
When will the merchandise be shipped?
In stock items are usually shipped 1-2 days after the order is placed, not counting weekends or holidays. If you have a time sensitive order, please check with us before ordering online.
APPROXIMATE transit times for UPS ground/Fed Ex:
Pacific Time Zone: 5-6 business days
Mountain Time Zone: 4-5 business days
Central and Eastern time zone: 2-3 business days (excluding TX)
Mountain Time Zone: 4-5 business days
Central and Eastern time zone: 2-3 business days (excluding TX)
Texas: 3-5 business days
Important! If you require a specific delivery date, we recommend that you call or email us before ordering. Transit time is the time it takes for delivery AFTER the order is processed and picked up by the carrier.
Can I track my orders?
Yes. We will email you tracking numbers for items shipped by UPS or FedEx. Items shipped by USPS will not have tracking numbers.
What will it cost to ship my order?
When you go to the view cart window, there is a button at the bottom right that reads "calculate shipping. That will enable you to preview your shipping charges BEFORE logging in to your account or registering.
Rates which are affected by weight, box size, and distance. Handling charges may be included on some item. Occasionally merchandise might arrive in separate packages when shipped from different suppliers.
Our shipping charges are not "padded" to increase profit margins. If a shipping charge appears to be high, please call us. We will correct any discrepancies over the phone. For large or bulk orders we always recommend calling us for a shipping quote.
I need an item by a certain date, can I expedite my order?
We have disabled the expedited shipping options on our web site our warehouses can process the order in time.
Our shipping charges are not "padded" to increase profit margins. If a shipping charge appears to be high, please call us. We will correct any discrepancies over the phone. For large or bulk orders we always recommend calling us for a shipping quote.
I need an item by a certain date, can I expedite my order?
We have disabled the expedited shipping options on our web site our warehouses can process the order in time.
Depending on volume, orders placed after 12pm EST may not ship until the following business day. If you need to expedite your order, we recommend that you call us before placing an order online. We cannot refund shipping charges once your order leaves the warehouse.
Do you sell to the public?
Yes. Individuals can place orders online or by calling us at 877-286-9925
Do you accept purchase orders?
Yes. We accept purchase orders from schools, pre-authorized businesses, band boosters, bookstores, military, and government agencies. Orders will be invoiced and can be placed online, by phone, or by faxing to 877-840-8179. New customers may be required to fill out a one page account application or go through our verification process.You must provide a sales tax exemption form with all tax-exempt purchase orders.
Do you sell to the public?
Yes. Individuals can place orders online or by calling us at 877-286-9925
Do you accept purchase orders?
Yes. We accept purchase orders from schools, pre-authorized businesses, band boosters, bookstores, military, and government agencies. Orders will be invoiced and can be placed online, by phone, or by faxing to 877-840-8179. New customers may be required to fill out a one page account application or go through our verification process.You must provide a sales tax exemption form with all tax-exempt purchase orders.
What is your return policy?
All returns must be returned to a specific address accompanied by an RA number, we which we provide. Merchandise must be returned in brand new condition with original packaging within 30 days from purchase. DO NOT RETURN THE MERCHANDISE TO OUR TENNESSEE ADDRESS. Returns shipped to TN address will be assessed a $12 forwarding charge. The customer is responsible for all shipping charges involved with returns (with the exception of defective or incorrect items). We do not do exchanges. If you ordered an incorrect item or size, you will need to return the incorrect item and place a separate order for the correct item. We will refund the purchase price (not including shipping) of the incorrect item once it passes inspection and is placed back into inventory (2-3 weeks). Shipping charges are not refundable unless the merchandise is deemed defective by the manufacturer, or if incorrect items were sent.
All sales final on made-to-orders items such as apparel, guard wear, banners, custom flags, box cords, corded maces and batons, etc. No refunds or returns on custom items.
Most Concert Wear (Tuxedos, Dresses, Pants, etc.) products are not refundable . Exchanges can be made if an RA is obtained within 14 days, but customer will be responsible for all shipping charges related to the exchange. All clothing must be returned in new condition in original box. Opened tuxedo shirts and hemmed pants cannot be exchanged or returned.
Other terms and conditions on may be noted on the product page.
We are tax exempt. Can we order online?
We only collect sales tax for orders that ship to TN, NC, MI, OH, NJ, IL, KY, and GA. If your organization is tax exempt, there are two ways we can accommodate your online order. Tax liabilities such as sales and use tax in the remaining 44 states are the responsibility of the purchaser.
1. Set up a user account and include your tax exempt number. Then contact us via email with a scanned copy of your sales tax exemption form. Once we receive the form, we can set up your tax-exempt online account. Customers are responsible for following their state guidelines on tax exempt purchases.
2. Place your order online and include your tax exempt number. We will deduct the sales tax and issue a revised invoice once we receive a copy of your tax exemption form.
All payments must come from the tax exempt purchaser associated with the state Tax ID number. Even if we do not currently collect sales tax in your state, we are still required to have your tax exemption form on file.
Why do I get voice mail during business hours?
If you receive a voice message during business hours, we are assisting other customers or out of the office. Please leave a message your call will be returned. If you have basic questions, you can also fill out the contact us form or email us.
Why does my order have two separate order numbers?
If you ordered items that ship from separate warehouses, your order will be split. This allows faster processing and easier tracking of your items.