FAQ
What are your business hours?
The office is open Monday- Friday from 9am- 5pm CST. During peak ordering periods, we may open phone lines earlier and extend them past normal closing time. Emails are usually monitored over the weekends.
The office is open Monday- Friday from 9am- 5pm CST. During peak ordering periods, we may open phone lines earlier and extend them past normal closing time. Emails are usually monitored over the weekends.
What is your address?
We do not have a public retail store. Our business mailing address is Box 148299, Nashville TN, 37214. This IS NOT the address for product returns.
When will the merchandise be shipped?
In-stock items are usually shipped within 1–2 business days after the order is placed, excluding weekends and holidays. During our peak season (late July through September), some orders may take 1–3 business days to ship.
If you have a time-sensitive order, please check with us before placing your order online. We’ll be happy to see if we can help meet your required delivery date.
APPROXIMATE transit times for UPS ground/Fed Ex:
Pacific Time Zone: 5-6 business days
Mountain Time Zone: 4-5 business days
Central and Eastern time zone: 2-3 business days (excluding TX)
Mountain Time Zone: 4-5 business days
Central and Eastern time zone: 2-3 business days (excluding TX)
Texas: 3-5 business days
Important! If you require a specific delivery date, we recommend that you call or email us before ordering. Transit time is the time it takes for delivery AFTER the order is processed and picked up by the carrier.
Can I track my orders?
Yes—Tracking will be uploaded to your order when it ships. Orders that ship later in the day may not have tracking entered until the following business day. Customers will receive notifications when the tracking is entered
What will it cost to ship my order?
Go to the checkout page and shipping will be calculated. Some items will have options on cost and carrier for comparison. If you get an error notice for calculating shipping, contact us so we can investigate and get you a cost. Items that ship via freight can not be ordered online. Contact us for a freight quote.
If a shipping charge appears to be high, please call us. We will correct any discrepancies over the phone. For large or bulk orders we always recommend calling us for a shipping quote.
I need an item by a certain date, can I expedite my order?
We have disabled the expedited shipping options on our web site. We do offer overnight and 2 day if you contact us directly BEFORE you place an order.
Cut off for expedited shipping is usually 11 am EST.
Do you sell to the public?
Yes—Individuals can place orders online or by calling us at 877-286-9925
Do you accept purchase orders?
Yes—We accept purchase orders from schools, pre-authorized businesses, bookstores, military, and government agencies. Orders will be invoiced and can be placed online, by phone, or by faxing to 877-840-8179. New customers may be required to fill out a one page account application or go through our verification process.You must provide a sales tax exemption form with all tax-exempt purchase orders. Customers can fill out a quote request or PO request form here.
Do you offer discounts for ordering in volume?
Yes—quantity discounts are available on select items. Contact us for a quote. Just include the items, quantities, and shipping address
What is your return policy?
All returns must be returned to a specific address accompanied by an RA number, we which we provide. Merchandise must be returned in brand new condition with original packaging within 30 days from purchase. DO NOT RETURN THE MERCHANDISE TO OUR TENNESSEE ADDRESS. Returns shipped to TN address will be assessed a $12 forwarding charge. The customer is responsible for all shipping charges involved with returns (with the exception of defective or incorrect items). We do not do exchanges. If you ordered an incorrect item or size, you will need to return the incorrect item and place a separate order for the correct item. We will refund the purchase price (not including shipping) of the incorrect item once it passes inspection and is placed back into inventory (2-3 weeks). Shipping charges are not refundable unless the merchandise is deemed defective by the manufacturer, or if incorrect items were sent.
All sales final on made-to-orders items such as apparel, guard wear, banners, custom flags, box cords, corded maces and batons, etc. No refunds or returns on custom items.
Most Concert Wear (Tuxedos, Dresses, Pants, etc.) products are not refundable . Exchanges can be made if an RA is obtained within 14 days, but customer will be responsible for all shipping charges related to the exchange. All clothing must be returned in new condition in original box. Opened tuxedo shirts and hemmed pants cannot be exchanged or returned.
Other terms and conditions on may be noted on the product page.
We are tax exempt. Can we order online?
We only collect sales tax for orders that ship to TN, NC, MI, OH, NJ, IL, KY, and GA. If your organization is tax exempt, there are two ways we can accommodate your online order. Tax liabilities such as sales and use tax in the remaining 44 states are the responsibility of the purchaser.
If your organization is tax-exempt, please provide your tax-exempt information before placing an online order whenever possible. This allows us to set up your account correctly and ensures sales tax is not charged at checkout.
Preferred Method — Set Up Your Tax-Exempt Account Before Ordering
- Create a user account and enter your tax-exempt number.
- Email us a scanned copy of your sales tax exemption certificate.
- Once we receive your documentation, we will set up your account as tax-exempt.
- You can then place your order online without being charged sales tax.
If you forgot to establish your tax-exempt status before ordering, please don't worry. Immediatly contact us with a copy of your sales tax exemption certificate. We can handle the order in one of the following ways:
- Cancel and reorder: We can cancel your original order, and you can place a new order using your tax-exempt account.
- Cancel and pay by payment link: If you don't want to re-enter your order, we can cancel the original order and send you a payment link for the order total minus the sales tax. We will use the sizes and other information from your canceled order, so you won't have to enter them again.
Tax-exempt eligibility and purchasing requirements vary by state. Customers are responsible for reviewing and following the tax-exempt purchasing requirements and restrictions in their state. Please check with your state's tax authority if you have questions about whether a particular purchase or payment method qualifies for tax exemption.
Do you offer form 889 for military purchases?
We have a form 889 on file that we can provide upon request. Request form 889 here.
Why do I get voice mail during business hours?
If you receive a voice message during business hours, we are assisting other customers or out of the office. Please leave a message your call will be returned. If you have basic questions, you can also fill out the contact us form or email us.